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Frequently Asked Questions

Help! I forgot my User Name or Password.

Click on "Forgot Password" and enter your email address and click "Send Password."

How can I print my certificate?

Upon successfully completing a course you will see your score and the print option next to the course description under the "My Learning" tab. Click on "Print".

I am unable to start my course. When I click to open the course nothing happens.

When you click on "View" to start your course, a separate internet browser should open. If this does not happen, you may want to check to see if you have a pop-up blocker turned on. Please review our pop-up blocker tutorial here.

If your pop-up blocker is turned off and you are still not able to view a course, you may not have the flash players required for viewing our courses. Check with your system administrator. You may download the required flash players by going to the Flash & Macromedia links and downloading them here. Be sure to uncheck the "Install Yahoo Toolbar" Click on the "Install Now" button. After downloading the media players, close your internet browser and open a new one. Then log in and try opening the course again.

How do I exit my course?

When exiting the course, be sure to click on the red "Exit" button rather than closing out your internet browser.

Where do I go for help?

For LearnLive technical issues, please call 1-800-908-8984 or email learnlive.support@thomsonreuters.com.